Submit a Support Request
To ensure timely and effective support, all requests are managed through our centralized ticketing system. Please select the appropriate system below.
Health Information Exchange (HIE) Support
Submit a ticket here: NCHIIN HIE Helpdesk
The HIE connects healthcare organizations to securely exchange clinical data such as:
- ADT notifications
- Lab results (ORU)
- Clinical documents (CCD/CCDA)
- Interface and data exchange workflows
Use HIE support for:
- Interface issues or disruptions
- Missing or delayed clinical data
- Connectivity or message delivery concerns
- Questions about data exchange or technical configuration
Community Information Exchange (CIE) Support (North Coast Care Connect)
Submit a ticket here: NCHIIN CIE Helpdesk
The CIE (North Coast Care Connect) supports cross-sector care coordination by enabling participating organizations to:
- Send and receive referrals
- Document interactions and services
- Share care plans and track outcomes
- Coordinate across health, social service, and community partners
Use CIE support for:
- Platform access or login issues
- Referral workflows and coordination questions
- Data entry, forms, or reporting issues
- Training or user support needs
Why use the ticketing system?
Using the ticketing system helps us:
- Route your request to the right team quickly
- Track progress and ensure follow-up
- Provide consistent, timely support across all partners
If you are unsure which system to select, submit your request through either link and our team will route it appropriately.