🌟 NCCC User Tip of the Week: How to Get Help When You Need It

Need support while using the NCCC platform? Help is easy to access—just follow the steps below.

🛠 How to Submit a Support Ticket:

1. Click the User Support cog in the upper right corner of the NCCC platform.
2. Select “Go to NCCC Support” from the dropdown menu.
3. Click “Open New Ticket” and follow the prompts (your name, urgency level, etc.).
4. Be sure to choose “CIE” as your ticket category.
5. Use a clear, descriptive subject line to help us quickly understand your issue.

 ✅ It’s okay to include PHI in the ticketing system if the issue relates to a specific client record (please never send PHI in an email!).

 ⏱ Choosing the Right Urgency Level:

• High – You can’t do your work
  Example: Case notes won’t save at all.

• Medium – There’s a problem, but you can work around it
  Example: The client registry isn’t working, but the launchpad still allows you to search for clients.

• Low – Cosmetic or minor issues
  Example: A typo or formatting issue you’d like to flag.

Once submitted, you’ll receive a confirmation email and a ticket number you can use to track your request.

Remember:

We want the platform to work for you , so please don’t suffer in silence—no issue is too small to ask for help. We’re always here to support you!